Core maintenance
WordPress/core software updates, routine compatibility checks and maintenance work appropriate to the active website plan.
Support & maintenance
Know what happens after the website goes live.
Support should be specific enough to understand: what is maintained, how requests are handled, what counts as a routine update and when a change becomes a new project.
Supported work
What ongoing website support can cover.
The exact included work is controlled by the signed client agreement. This page explains the categories, not an unlimited-work promise.
Backups & recovery planning
Backup and recovery responsibilities are defined for the selected hosting/support scope instead of being left implicit.
Reasonable content updates
Active website plans can include routine text changes, image swaps and minor content edits. New pages, features and redesign work are scoped separately.
Broken-path fixes
Investigate broken links, form issues, redirect problems and other website-path failures that fall within the supported site.
Performance checks
Review obvious performance regressions, oversized media and front-end issues that materially affect the supported website.
Analytics continuity
Help maintain the measurement setup included in the project and investigate tracking issues when they relate to the supported implementation.
Clear boundaries
Maintenance is not the same thing as unlimited development.
Routine care keeps an existing site healthy. A new calculator, customer portal, booking system, major page group or full redesign is product work and should be scoped as such. That distinction protects both the client and the quality of the website.
Request priority
A simple way to understand what gets handled first.
PriorityTypical exampleHandling
Urgent
Public site unavailable, critical form/payment path failure, or a serious production issue affecting the primary customer journey.
Handled according to the support terms and access available for the client account.
High
Major feature or important page malfunctioning but the site remains generally available.
Triaged ahead of routine content work.
Routine
Text edits, image swaps, normal content updates, small visual corrections and noncritical questions.
Scheduled through the normal support queue.
Project work
New page groups, new integrations, major redesigns, custom software or substantial feature expansion.
Scoped and approved separately before implementation.
Before launch
Good support starts with a clean handoff.
The project should leave behind clear account ownership, a known hosting environment, analytics access, documented integrations and an agreed request path.
Replacing an existing website?
See how SkyReelz plans around domains, DNS, email, old URLs, analytics and third-party tools before launch.
Support FAQ
What “support” actually means.
Is support unlimited?
No. SkyReelz does not use vague “unlimited” language. Included maintenance and content work follow the active agreement; larger changes are scoped separately.
How do we request changes?
Active clients use the support/request process provided for their account. That keeps requests documented and connected to the correct client/project.
Do you guarantee a specific emergency response time?
Only when a signed agreement includes that commitment. We define support expectations in the client scope rather than publishing a guarantee that may not apply to every plan.
Are new pages included as maintenance?
Usually not. Minor edits to existing pages may be included; new pages, major sections, integrations and redesign work are treated as new scope.
Can we manage the site ourselves too?
When self-editing is part of the project, yes. We can provide appropriate access and training while retaining a controlled technical administration layer.
What happens after the 24-month website term?
The completed site can be transferred to you according to the agreement, or SkyReelz can remain involved through an optional month-to-month care or growth arrangement.
After launch
A website should have an owner, a maintenance path and a next move.
If you want SkyReelz to stay involved, we scope the ongoing responsibility clearly instead of leaving it implied.